Refund policy

The Indie Wall Return Policy

At The Indie Wall, we want you to be thrilled with your purchase! Here’s a quick summary of our return policy to make your experience as smooth as possible:

 

 

General Returns

  • 30-Day Return Window: You have 30 days from the date you receive your item to request a return.

  • Eligibility: Items must be unworn, unused, unwashed, in their original condition with tags attached, and include proof of purchase.

  • How to Start: Contact us at returns@theindiewall.com to get started. Returns sent without prior approval will not be accepted.

 

 

Refunds

  • Once your return is received and inspected, we’ll notify you of approval or denial.

  • Approved refunds will be processed back to your original payment method within 10 business days.

 

 

Exchanges

  • If you’d like a different item, simply return your purchase and place a new order once your return is approved.

 

 

Damaged or Incorrect Items

  • Contact Us Immediately: If your item arrives damaged or incorrect, email us at [returns@theindiewall.com within 7 business days with photos and details. We’ll make it right.

 

 

Items That Can’t Be Returned

  • Custom or personalized items.

  • Sale items or gift cards.

  • Items that are not in their original condition.

 

 

European Union Customers

  • EU customers have a 14-day cooling-off period to cancel or return orders for any reason. Items must meet the same return eligibility requirements.

 

 

If you have any questions or concerns, reach out to us at returns@theindiewall.com. We’re here to help!

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