Shipping policy

Shipping Policy, The Indie Wall

Last Updated: 12/02/24

Welcome to The Indie Wall! We aim to provide you with a seamless shopping experience, including FREE reliable shipping for orders over $30. Below are the details of our shipping policy to keep you informed about delivery times, costs, and processes.

 

 

Order Processing Time

  • All orders are processed within 2-5 business days after the order is placed.

  • During high-demand periods (e.g., holidays), processing times may extend by an additional 1-3 business days.

  • Once your order is processed, you’ll receive a confirmation email with a tracking number (if applicable).

 

 

Shipping Policy

Free Shipping on All Orders Over $30!
We are happy to offer free standard shipping on all orders over $30 within the United States.

 

 

Domestic Shipping (United States Only)

  • Standard Shipping: 2-5 business days

At this time, we only ship within the United States and do not offer expedited shipping options.

 

 

Additional Information

  • All orders are processed within 1-3 business days before shipping.
  • Delivery times may vary depending on your location and other factors such as holidays or weather conditions.

 

 

If you need further assistance, please contact us at support@theindiewall.com.

 

 

 

Customs, Duties, and Taxes

For international orders:

  • Your order may be subject to import taxes, duties, or customs fees, which are the responsibility of the buyer.

  • These charges are determined by your local customs office and are not included in our shipping rates.

 

 

Order Tracking

Once your order ships, you will receive an email with a tracking number. Use this number to monitor your order's progress directly with the shipping carrier. For assistance with tracking your order, feel free to contact us at orders@theindiewall.com.

 

 

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. However, if an issue occurs:

  • Please contact us at returns@theindiewall.com with your order number and details.

  • We’ll do our best to resolve the situation and assist in filing claims with the carrier.

 

 

Shipping Regions

To ensure reliable and efficient delivery, we currently ship to the following regions:

  • North America

If your location is not listed, we regret that we cannot process your order at this time. Please feel free to reach out to us at support@theindiewall.com with any questions.

 

 

Returns and Exchanges

For information on returns and exchanges, please visit our Returns Policy.

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